Legal Notice
Terms & Conditions

          Customer‑Friendly Terms & Conditions

                   Stephenson Contracts LTD

We want our customers to know exactly how we work.

Below is a clear, easy‑to‑understand summary of our main terms for supplying goods and services.

1. How We Work

• We only accept an order once we confirm it.
• Our terms apply to all orders unless a company director agrees otherwise in writing.
• Photos and samples are for guidance only — the actual product may vary slightly.

2. Prices

• Quotes may change until the order is officially accepted.
• Prices can increase if our costs go up (materials, labour, transport, taxes, etc.).
• VAT is added to all prices.
• Extra charges may apply for:
• Small loads
• Delays of more than 30 minutes when unloading
• You must make sure our vehicles can safely access your site.

3. Delivery, Risk & Ownership

• We deliver to the nearest safe place we can unload.
• If we need to go off a public road, you are responsible for any damage caused.
• Once goods are delivered or collected, they become your responsibility.
• We still own the goods until you’ve paid in full.
• If you become insolvent, we may take back unpaid goods.

4. Payment

• Payment is due 30 days from the invoice date, unless alternative terms have been expressly agreed.
• Late payments may incur interest at Bank of England rate + 4%.
• Each delivery is treated as its own order and invoice.
• We are not responsible for delays caused by events outside our control.

5. When We Can Stop or Cancel Work

• We may pause or cancel deliveries if:
• You do not pay on time
• You become insolvent

6. Cancelling an Order

• You can request a cancellation, but we may charge for any costs already incurred.
• Charges may also apply if you delay, defer, or fail to collect goods.

7. Problems, Damage or Defects

• You must report any issues within 3 days of receiving the goods.
• We are not responsible for problems caused by third‑party carriers.
• Our responsibility is limited to replacing the goods, re‑doing the service, or issuing credit.
• We do not cover indirect or consequential losses.
• Your legal rights (e.g., for personal injury or fraud) are always protected.

8. Waste Removal

• You must give accurate information about the waste we are collecting.
• Extra charges apply if loading takes longer than expected.
• We may refuse or return waste if the details you provided are incorrect.
• You are responsible for any issues caused by inaccurate waste information.

9. Haulage Services

• Travel time counts as working time.
• Minimum charges apply if a vehicle is booked but not used.
• Overtime and mileage charges may apply depending on the job.

10. Data Protection

• We follow UK GDPR rules, keep data secure, and notify you of any breaches.
• English law applies, and disputes are handled by the English courts.